Please Read all Terms and Conditions Carefully.

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WHAT WE NEED TO KNOW

When you book a holiday with Jay & Kay Coach Tours, we must have the following information at the time of booking:
Name(s), full postal address and telephone number, and taxi pick up address if different.
Any special request such as low floor, sea view etc, MUST be advised at time of booking. We generally receive many requests and pass them on to the hotels, but we must stress, although every effort will be made to fulfil the request(s), we cannot guarantee that it/they will be met. We cannot therefore, accept a booking which is made conditional upon a special request being satisfied.

WHEELCHAIRS & WALKERS

Due to space and weight limitations we do not carry motorised scooters, only flat folding wheelchairs & walking frames, but we have a limit on each tour of how many we can carry. THE MAXIMUM NUMBER OF WHEELCHAIRS/WALKERS WE CAN CARRY IS FIVE.  WE MUST BE ADVISED AT THE TIME OF BOOKING ABOUT ANY WHEELCHAIRS OR WALKING FRAMES. Failure to do so could result in the wheelchair/frame being refused carriage, or an extra payment being made by the client to cover costs for extra transport being provided.
Due to our tours filling up quickly, to avoid any disappointment, we strongly advise to book as early as possible.

OVERNIGHT HOTELS

Although every care is taken, occasionally we have to change our overnight hotel destination due to unforeseen circumstances. Every effort will be made to ensure the changed hotel will be of very similar standard.

CHANNEL CROSSINGS

In the event of circumstances beyond our control, it may be necessary to alter our preferred method of crossing the English Channel. Every effort will be made to contact individuals travelling and in the event that you cancel, our scale of cancellation charges will apply.

FINANCIAL SECURITY

Jay & Kay Coach Tours is a company committed to customer satisfaction and consumer financial protection.  We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Jay & Kay Coach Tours are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form.  The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Jay & Kay Coach Tours.  This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.

In the unlikely event of insolvency, you must inform Claims Settlement Agencies immediately on +44(0)1702 427 239 or at submitclaim.co.uk/TDC15.  You can also write to them by email info@csal.co.uk or by post at 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD.  Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights.  Please ensure the Company you have booked with has the appropriate CAA/ATOL Bonds in place.

VAT REGISTRATION NUMBER 895 6822 62

DOOR TO DOOR SERVICE

Jay & Kay Coach Tours operate a door to door taxi pick up service on all tours of 2 days or more. This is calculated using official post codes as set out  in the door-to-door section on the about us drop down tab of this website. You are picked up from your home and taken to the awaiting coach, the coach goes directly onto the holiday, without any more pick up points, once all the passengers have arrived at the coach. And upon return from your holiday, cabs/minibus take you from the coach back to your home. Persons booking holidays outside this area, will get a taxi pick up at a small extra charge per person, as stipulated on the door-to-door section of this website, which will be arranged at the time of booking.

TERMS OF BOOKING - READ CAREFULLY

When making a booking with Jay & Kay Coach Tours, upon paying a deposit or any monies due, you and all other persons paid for, agree to abide by the Jay & Kay terms and conditions. A deposit of £50 per person per tour, plus insurance (if required) must be paid within seven days of booking. If you have your own insurance, or wish to travel without any, you will be asked to complete a disclaimer form. Balances are due 6 weeks before departure date. We do not contact you for the balance.

ITINERARIES

Due to local weather conditions or events, your itinerary may be slightly changed, no refunds will be given unless included “pre paid” events are part of the itinerary that are cancelled. If you do not wish to take part in any or all of the itineraries included in the tour, no refunds will be given.  Please note that this brochure/website is published some months before commencement of your holiday.  Therefore, itineraries are a guide only and published excursions, days and dates may alter without notice.

ALTERATIONS

IF WE CANCEL YOUR TOUR
It is necessary for a minimum number of passengers to be carried to operate a tour, therefore we would offer you an alternative tour, or a full refund if we cancel a tour.  Occasionally we may reduce the price of a tour and it is at the discretion of Jay & Kay Coach Tours if refunds are applicable.

IF YOU CHANGE YOUR BOOKING
If you wish to amend or change your booking with us, a charge of £20 per booking will be made to cover administration costs. This is only possible up until the balance due date, after this date it will be treated as a cancellation and charges will apply as per our cancellation scale.

IF WE CHANGE YOUR BOOKING
This brochure was put together some months before publication, and, in the unlikely event we have to change a hotel or holiday dates, You may decide to:

1. CONTINUE WITH THE AMENDED HOLIDAY

2. ACCEPT AN ALTERNATIVE HOLIDAY WE MAY OFFER

3. CANCEL YOUR BOOKING WITH FULL REFUND

NO SMOKING POLICY

It is now illegal to smoke within confined space and therefore, smoking is not permitted onboard the coach. Frequent stops are planned on all our itineraries so as not to inconvenience even the heaviest of smokers.

LUGGAGE - VERY IMPORTANT

We ask you to limit your case to one medium size case per person, so as not to cause problems with porterage, cab boot space and total permitted weight on the coach.
DUE TO THE LIMITED AMOUNT OF LUGGAGE SPACE IN EACH COACH, COUPLED WITH EU REGULATIONS ON WEIGHT, WE RESERVE THE RIGHT TO REFUSE CARRIAGE FOR BAGGAGE WE DEEM OVERSIZED.  THE MAXIMUM SIZE CASE WE WILL CARRY IS 66CM (26″) LONG BY 51CM (20″) HIGH WITH A MAXIMUM WEIGHT OF 20KGS.  YOUR BAGGAGE MAY BE LEFT BEHIND IF YOU EXCEED THESE LIMITS.

SEAT ALLOCATION

Requests for particular seats can be made at the time of booking, though it is on a first come first served basis. We do not move any seats once booked.

COACH SEATING

Due to operating circumstances in some instances it is necessary for us to hire in vehicles that do not sport our liveries and have different seating arrangements.  Therefore we offer no guarantees that your seat position will not alter.  Seating configurations may differ in vehicles and the position of your actual seat number may change from your original allocated seat position.

PERSONAL BELONGINGS

We are not responsible for any items left unattended on the racks or seating area of the coach. You may not at any time bring pets, or play your own cassettes, radios or CD’s on the coach.

CUSTOMER CARE

We aim to provide you with the best holiday possible, but should any problem occur, you MUST inform your driver/courier or hotel manager/owner immediately, so we can resolve the problem without delay.

RIGHTS OF REFUSAL

Jay & Kay Coach Tours reserve the unconditional right to refuse a booking or terminate a passengers holiday or day excursion in the event of unreasonable conduct, which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or any third party. If your holiday is terminated for the reasons outlined, our responsibility for your holiday ceases at that point. Full cancellation charges will apply and Jay & Kay Coach Tours will be under no obligation whatsoever for any refund, compensation or loss you may incur.

UNFORESEEN EVENTS

No refunds will be given in circumstances such as breakdowns, traffic delays and extreme weather conditions that may delay or curtail excursions and approximate arrival times. All excursions are subject to alteration under such circumstances.

CANCELLATION CHARGES

 Prior to 42 days before departure  Deposit Only
 29 to 42 days before departure  30% of holiday cost*
 15 to 28 days before departure  45% of holiday cost*
 8 to 14 days before departure  80% of holiday cost
 1 to 7 days before departure  100% of holiday cost
 Departure date or after  100% of holiday cost

(* or deposit, whichever is greater)

COACH HOLIDAY TRAVEL INSURANCE

IMPORTANT NOTICE
IN PREPARATION FOR PUBLICATION OF OUR 2019 HOLIDAY BROCHURE, WE ARE IN THE PROCESS OF CHANGING OUR TRAVEL INSURANCE ARRANGEMENTS.  WE ARE THEREFORE UNABLE TO SELL TOWERGATE’S COACH HOLIDAY TRAVEL INSURANCE WITH EFFECT FROM 1ST OCTOBER 2018.  THIS IS DUE TO REGULATORY RESTRICTIONS AND PROTOCOLS.
FURTHER DETAILS OF OUR NEW INSURANCE PRODUCT WILL BE AVAILABLE SHORTLY IN ASSOCIATION WITH OUR NEW TRAVEL INSURANCE BROKERS, WRIGHTSURE SERVICES (HAMPSHIRE) LTD.
Jay & Kay Coach Tours believes passenger protection and safety is vitally important to you enjoying your holiday.  We therefore believe it is important for your protection  that you are  insured when travelling outside of the UK.  For holidays taken within the UK our travel insurance is optional.  Please note Jay & Kay Coach Tours cannot be held responsible for any out of pocket costs or expenses in respect of any of our Holidays should you not be suitably insured.  Travel insurance can be purchased from ourselves or from elsewhere.  Our insurance is arranged with ETI – International Travel Protection – ERV (the UK branch of Europäische Reiseverscherung AG) who are Licensed by the Bundesanstalt für Finanzdienstleistungsaufsicth (BAFIN – www.bafin.de) and approved by the Financial Conduct Authority (FCA – http://www.fca.org.uk/) to undertake insurance business in the UK.
DEMANDS AND NEEDS
This insurance policy will suit the Demands and Needs of an individual, or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.
IMPORTANT
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes SPECIALTY ASSISTANCE LTD – 24-hour emergency service. The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.
Cover Sums Insured up to
 Cancellation £1,500
 Missed Departure/Travel Delay £600/£60
 Personal Accident £15,000
 Medical and other Expenses including Curtailment £2,000,000
 Medical Inconvenience Benefit £450 (£15 per  24 hours)
 Personal Property/Loss of Passport £1,500/£200
 Personal Liability £2,000,000
 Delayed Baggage £100
 Legal Expenses £25,000
 14 day Refund Insurance Premium

 

POLICY EXCESSES

Loss of Deposit £20, Cancellation. Cancellation and Travel delay for up to 3 days duration is Nil and over 3 days is £70, Medical and other expenses including curtailment is £60 for each and every incident per insured person and Personal Property is £50 for each and every incident per insured person.

SIGNIFICANT EXCLUSIONS

All policies have exclusions and restrictions to them.  It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every member of your party meet the eligibility criteria: Specifically for travel our policy may NOT be applicable for you if:

Residency – If you or anyone else named on this policy has not been a resident in the UK for the past 6 month this policy cannot cover you.

Pre-Existing Medical Conditions – If you are travelling to destinations detailed in your policy document which do not require you to inform the Insurer of any pre-existing medical conditions, then you need to consider your answers to the following questions:

  • Will you or anyone else be travelling against the advice of your GP or the carrier, their handling agents or any other public transport provider?
  • Have you or anyone else been given a terminal prognosis?
  • Will you or anyone else be on a waiting list, awaiting the results of tests or be aware of any surgery being required?
  • Are you suffering from stress, anxiety or depression unless it has been investigated and diagnosed as such by a specialist in the relevant field?

Please note if you have answered YES to any of these questions the policy will not cover claims as a result of the condition or conditions causing your YES answer(s).  You do however have the option to still take out this policy on the understanding that ir will not cover these conditions(s).

If the policy does require you to declare your pre-existing medical conditions then you will need to call Towergate on 0344 8921698.  Upon receiving your declaration Towergate may, on behalf of the insurer, offer to cover these for an additional premium.

It is your responsibility to declare your pre-existing medical conditions when required.  Failure to disclose may result in any claim being declined.

Sports/Hazardous Activities

If you intend to take part in any sports or hazardous activities not included in your holiday itinerary please call the tour operator with whom you have booked your trip.  They will contact Towergate on your behalf to confirm whether the policy can be extended to cover your planned activity or activities.  Addition terms and premium may apply.

In addition to the above the policy also contains the following main exclusions:

  • Any existing medical conditions unless they have been declared to (where appropriate) and accepted by the insurer.
  • Your participation in any organised sports, winter sports or dangerous activities unless they have been declared to and accepted by the insurer.
  • Suicide or the wilful exposure to exceptional personal risk.
  • Stress, anxiety or depression unless it has been diagnosed as such by a consultant or expert in that field.
  • Travel against the advice of the carrier, any other public transport provider, the Foreign Office or the World Health Organisation.
  • Motorcycle travel during the insured trip where the engine size exceeds 125cc.
  • Any manual work or hazardous occupation undertaken during the insured trip.
  • The bankruptcy/liquidation of the tour operator, travel agent or transportation company with whom your have booked your trip.

Examples of these and other conditions and restrictions and what to do it you are unsure about any aspect of an exclusion are contained within your policy information.

COOLING OFF PERIOD
You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.

 

SCALE OF INSURANCE PREMIUMS:

UK HOLIDAYS

2 days £19.00
 3 or 4 days  £23.00
 5 or 6 days  £26.00
 7 or 8 days  £28.00
 9 or 10 days  £30.00

 

CONTINENTAL HOLIDAYS (INCLUDING SOUTHERN IRELAND AND THE ISLE OF MAN)

1 or 2 days £22.00
 3 or 4 days  £26.00
 5 or 6 days  £31.00
 7 or 8 days  £33.00
 9 or 10 days  £38.00
11 days or more  £45.00

 

Please note our Holiday Travel Insurance Scheme is only available to United Kingdom Residents.  Travel Insurance premiums are inclusive of IPT.

Karl Brazier t/a Jay & Kay Coach Tours is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

ERRORS AND OMISSIONS

Although every effort is made to ensure that all details are correct at the time of publication, we cannot be held responsible for any errors in this brochure or alterations made by third parties, to holidays subsequently.