Terms & Conditions
Please Read all Terms and Conditions Carefully.
When you book a holiday with Jay & Kay Coach Tours, we must have the following information at the time of booking:
Name(s), full postal address and telephone number, and taxi pick up address if different.
Any special request such as low floor, sea view etc, MUST be advised at time of booking. We generally receive many requests and pass them on to the hotels, but we must stress, although every effort will be made to fulfil the request(s), we cannot guarantee that it/they will be met. We cannot therefore, accept a booking which is made conditional upon a special request being satisfied.
Due to space and weight limitations we do not carry motorised scooters, only flat folding wheelchairs & walking frames, but we have a limit on each tour of how many we can carry. THE MAXIMUM NUMBER OF WHEELCHAIRS/WALKERS WE CAN CARRY IS FIVE. WE MUST BE ADVISED AT THE TIME OF BOOKING ABOUT ANY WHEELCHAIRS OR WALKING FRAMES. Failure to do so could result in the wheelchair/frame being refused carriage, or an extra payment being made by the client to cover costs for extra transport being provided. Due to our tours filling up quickly, to avoid any disappointment, we strongly advise to book as early as possible.
Although every care is taken, occasionally we have to change our overnight hotel destination due to unforeseen circumstances. Every effort will be made to ensure the changed hotel will be of very similar standard.
In the event of circumstances beyond our control, it may be necessary to alter our preferred method of crossing the English Channel. Every effort will be made to contact individuals travelling and in the event that you cancel, our scale of cancellation charges will apply.
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to packages; Jay & Kay Coach Tours will be fully responsible for the proper performance of their package as a whole. Additionally, as required by law, Jay & Kay Coach Tours have protection in place to refund your payments and where transport is is included in the package, to ensure your repatriation in the event that they become insolvent. Jay & Kay Coach Tours are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the members insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 020 7240 3131 to confirm current membership. Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays. Details of the Package Travel and Linked Travel Arrangements Regulations2018 can be found at www.legistration.gov.uk/ukdsi/2018/9780111168479/contents.
VAT REGISTRATION NUMBER 895 6822 62
Jay & Kay Coach Tours operate a door to door taxi pick up service on all tours of 2 days or more. This is calculated using official post codes as set out in the door-to-door section on the about us drop down tab of this website. You are picked up from your home and taken to the awaiting coach, the coach goes directly onto the holiday, without any more pick up points, once all the passengers have arrived at the coach. And upon return from your holiday, cabs/minibus take you from the coach back to your home. Persons booking holidays outside this area, will get a taxi pick up at a small extra charge per person, as stipulated on the door-to-door section of this website, which will be arranged at the time of booking.
When making a booking with Jay & Kay Coach Tours, upon paying a deposit or any monies due, you and all other persons paid for, agree to abide by the Jay & Kay terms and conditions. A deposit of £50 per person per tour, plus insurance (if required) must be paid within seven days of booking. If you have your own insurance, or wish to travel without any, you will be asked to complete a disclaimer form. Balances are due 6 weeks before departure date. We do not contact you for the balance.
Due to local weather conditions or events, your itinerary may be slightly changed, no refunds will be given unless included “pre paid” events are part of the itinerary that are cancelled. If you do not wish to take part in any or all of the itineraries included in the tour, no refunds will be given. Please note that this brochure/website is published some months before commencement of your holiday. Therefore, itineraries are a guide only and published excursions, days and dates may alter without notice.
IF WE CANCEL YOUR TOUR
It is necessary for a minimum number of passengers to be carried to operate a tour, therefore we would offer you an alternative tour, or a full refund if we cancel a tour. Occasionally we may reduce the price of a tour and it is at the discretion of Jay & Kay Coach Tours if refunds are applicable.
IF YOU CHANGE YOUR BOOKING
If you wish to amend or change your booking with us, a charge of £20 per booking will be made to cover administration costs. This is only possible up until the balance due date, after this date it will be treated as a cancellation and charges will apply as per our cancellation scale.
IF WE CHANGE YOUR BOOKING
This brochure was put together some months before publication, and, in the unlikely event we have to change a hotel or holiday dates, You may decide to:
1. CONTINUE WITH THE AMENDED HOLIDAY
2. ACCEPT AN ALTERNATIVE HOLIDAY WE MAY OFFER
3. CANCEL YOUR BOOKING WITH FULL REFUND
We operate a strict no smoking policy on board our coaches which includes E Cigarettes and Vapourisers. Frequent stops are planned on all our itineraries so as not to inconvenience even the heaviest of smokers.
We ask you to limit your case to one medium size case per person, so as not to cause problems with porterage, cab boot space and total permitted weight on the coach.
DUE TO THE LIMITED AMOUNT OF LUGGAGE SPACE IN EACH COACH, COUPLED WITH EU REGULATIONS ON WEIGHT, WE RESERVE THE RIGHT TO REFUSE CARRIAGE FOR BAGGAGE WE DEEM OVERSIZED. THE MAXIMUM SIZE CASE WE WILL CARRY IS 66CM (26″) LONG BY 51CM (20″) HIGH WITH A MAXIMUM WEIGHT OF 20KGS. YOUR BAGGAGE MAY BE LEFT BEHIND IF YOU EXCEED THESE LIMITS.
Requests for particular seats can be made at the time of booking, though it is on a first come first served basis. We do not move any seats once booked.
Due to operating circumstances in some instances it is necessary for us to hire in vehicles that do not sport our liveries and have different seating arrangements. Therefore we offer no guarantees that your seat position will not alter. Seating configurations may differ in vehicles and the position of your actual seat number may change from your original allocated seat position.
We are not responsible for any items left unattended on the racks or seating area of the coach. You may not at any time bring pets, or play your own cassettes, radios or CD’s on the coach.
We aim to provide you with the best holiday possible, but should any problem occur, you MUST inform your driver/courier or hotel manager/owner immediately, so we can resolve the problem without delay.
As we carry around 16,000 passengers each year, occasionally things will not always go quite as expected. If something is not right at your hotel, this MUST be reported to the hotel staff at the time. If in the unlikely event your issue is not dealt with, you MUST report it to your driver/Jay & Kay representative. We as a company forward all complaints to the hotel concerned, but they cannot respond if they are unaware of any issues that have not been reported. Jay & Kay Coach Tours are therefore unable to investigate your complaint fully unless all parties were notified at the time of your holiday. Upon return any complaints that need to be addressed, must be sent to us in writing WITHIN 7 DAYS. After this time no correspondence will be entered into.
Jay & Kay Coach Tours reserve the unconditional right to refuse a booking or terminate a passengers holiday or day excursion in the event of unreasonable conduct, which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or any third party. If your holiday is terminated for the reasons outlined, our responsibility for your holiday ceases at that point. Full cancellation charges will apply and Jay & Kay Coach Tours will be under no obligation whatsoever for any refund, compensation or loss you may incur.
No refunds will be given in circumstances such as breakdowns, traffic delays and extreme weather conditions that may delay or curtail excursions and approximate arrival times. All excursions are subject to alteration under such circumstances.
| Prior to 42 days before departure | Deposit Only |
| 29 to 42 days before departure | 30% of holiday cost* |
| 15 to 28 days before departure | 45% of holiday cost* |
| 8 to 14 days before departure | 80% of holiday cost |
| 1 to 7 days before departure | 100% of holiday cost |
| Departure date or after | 100% of holiday cost |
(* or deposit, whichever is greater)
HOLIDAY TRAVEL INSURANCE
Wrightsure Client Holiday Travel Insurance is available for all passengers travelling on our holidays which is arranged by Wrightsure Services (Hampshire) Limited, underwritten by AWP P&C SA and is administered in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Ltd is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768. Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday. SCALE OF INSURANCE PREMIUMS
| UK HOLIDAYS | |
| 1 OR 2 Days | £24.00 |
| 3 or 4 Days | £29.00 |
| 5 or 6 Days | £32.00 |
| 7 & 8 Days | £34.00 |
| 9 or 10 Days | £40.00 |
| CONTINENTAL HOLIDAYS | (including Southern Ireland & Channel Islands) |
| 1 or 2 Days | £30.00 |
| 3 or 4 Days | £33.00 |
| 5 or 6 Days | £36.00 |
| 7 or 8 Days | £40.00 |
| 9 or 10 Days | £45.00 |
| (All prices include 20% Insurance Premium Tax) |
DEMANDS & NEEDS
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded medical conditions(s), are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen circumstances/events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured. IMPORTANT We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Allianz Global Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.
SUMMARY OF COVER – Please see the Policy Wording for full details of the cover, limitations and excesses, a specimen copy of which is available upon request
| COVER | SUM INSURED | EXCESS |
| Cancellation | Up to £1,500 | £60* |
| Travel Delay | Travel Delay up to £60 Cancellation (holiday abandonment) up to £1,500 | Travel Delay Excess = 12 hours £60** |
| Missed Departure | Up to £100 in England, Scotland & Wales/£300 for Northern Ireland, Isles of Scilly, Channel Islands & Europe | Nil |
| Personal Accident | Up to £10,000 Death and corresponding Benefits limited to £5,000 in respect of persons aged 66 and over at time of travel | Nil |
| Medical & Other Expenses (including Curtailment & Repatriation. Funeral Expenses Abroad Taxi Fares & Telephone calls | Up to £1,000,000 outside of the UK. Dental treatment limited to £350, additional travel accommodation and repatriation expenses if you are hospitalised or have to stay in beyond your return date. Trips solely within the UK are limited to £1,500 and to £300 for additional travelling expenses. £1,000 £100 | £60*** |
| Medical Confinement Benefit | £10 per 24 hours up to £100 UK £15 per 24 hours up to £450 Channel Islands & Europe | Nil |
| Curtailment | Up to £1,500 | |
| Personal Property Including Money | Up to £1,500 in all. Single Article Limit £200/Valuables £200 Personal Money up to £200 Delayed Baggage (after 12 hours) – up to £100 | £60 £60 Nil |
| Loss of Passport | Up to £200 including loss or theft of visa | Nil |
| Missed Departure | Up to £100 UK & £300 Europe | |
| Personal Liability | Up to £1,000,000 | Nil |
| Legal Expenses | Up to £25,000 | Nil |
* Excess only applies for cancellation of a journey over three days in duration (Nil for loss of deposit) ** Excess only applies for abandonment of a journey over 3 days duration. *** Nil excess for curtailment of a journey up to and including 3 days duration.
HEALTH DECLARATION AND HEALTH EXCLUSIONS
You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment.
You are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer YES to all of the questions 1 to 5 below and if you are travelling to Europe, you must also be able to answer YES to question 6.
At the time of taking out this insurance: –
- You are not aware of any reason why the journey could be cancelled or cut short.
- You are not travelling:
- a) Against the advice of a medical practitioner
- b) For the purpose of obtaining medical treatment
- c) If you have been given a terminal prognosis.
- You are not receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.
- If you are on medication at the time of travel your medical condition is stable and well controlled.
- If you suffer from stress, anxiety, depression or any other mental or nervous disorder, it must be investigated and diagnosed as such by either: a) a registered mental health professional if you are under the care of a Community Mental Health Team; or b) a consultant specialising in the relevant field, who has confirmed in writing (at your cost) that you are fit enough to take this journey.
Applying to travel in Europe
- If you are undergoing medical treatment as a hospital out-patient at the date the final balance of the journey is due to be paid, you must obtain a certificate of fitness at your own cost, confirming you are fit to undertake the entire journey.
If you answer NO to any of the questions above the medical condition(s) that caused you to answer NO will not be covered.
SIGNIFICANT EXCLUSIONS
RESIDENCY
If you or anyone else named on this policy has not been a resident in the UK for more than 12 months, or if studying or working in the UK for more than 6 months, before the policy was issued, this policy cannot cover you.
In addition to the above the policy also contains the following main exclusions:
- Any existing medical conditions unless they have been declared to (where appropriate) and accepted by the insurer.
- Your participation in any organised sports or dangerous activities unless they have been declared to and accepted by the Insurer.
- Suicide, self injury or deliberately putting yourself at risk (unless you are trying to save another person’s life).
- Travel against the advice of the carrier, any other public transport provider, the Foreign Office or the World Health Organisation.
- Any manual work or hazardous occupation undertaken during the insured trip.
- The bankruptcy / liquidation of the tour operator, travel agent or transportation company with whom you have booked your trip.
Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information. Full details are contained within your policy information.
How to make a claim
All claims should be made direct to Allianz Global Assistance.
Please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site. Alternatively, please phone and
ask for a claim form or write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham TW13 9EE, telephone 0208 603 9958 or email travel.claims@allianz-assistance.co.uk
If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are unable to offer you the travel insurance cover you require, or your premium is higher than you expected because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service travel directory or by calling 0800 138 777 (lines are open Monday to Friday, 8am to 6pm).
Protecting your information
We will only use your personal details in line with our Privacy Notice. This can be found on our website or is available in hard copy format upon request and you should read this carefully and contact us immediately if you have any queries. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.
Karl Brazier t/as Jay & Kay Coach Tours is an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from www.fca.org.uk) or be contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.
Although every effort is made to ensure that all details are correct at the time of publication, we cannot be held responsible for any errors in this brochure or alterations made by third parties, to holidays subsequently.