Terms & Conditions
Please Read all Terms and Conditions Carefully.
When you book a holiday with Jay & Kay Coach Tours, we must have the following information at the time of booking:
Name(s), full postal address and telephone number, and taxi pick up address if different.
Any special request such as low floor, sea view etc, MUST be advised at time of booking. We generally receive many requests and pass them on to the hotels, but we must stress, although every effort will be made to fulfil the request(s), we cannot guarantee that it/they will be met. We cannot therefore, accept a booking which is made conditional upon a special request being satisfied.
Due to space and weight limitations we do not carry motorised scooters, only flat folding wheelchairs & walking frames, but we have a limit on each tour of how many we can carry. THE MAXIMUM NUMBER OF WHEELCHAIRS/WALKERS WE CAN CARRY IS FIVE. WE MUST BE ADVISED AT THE TIME OF BOOKING ABOUT ANY WHEELCHAIRS OR WALKING FRAMES. Failure to do so could result in the wheelchair/frame being refused carriage, or an extra payment being made by the client to cover costs for extra transport being provided. Due to our tours filling up quickly, to avoid any disappointment, we strongly advise to book as early as possible.
Although every care is taken, occasionally we have to change our overnight hotel destination due to unforeseen circumstances. Every effort will be made to ensure the changed hotel will be of very similar standard.
In the event of circumstances beyond our control, it may be necessary to alter our preferred method of crossing the English Channel. Every effort will be made to contact individuals travelling and in the event that you cancel, our scale of cancellation charges will apply.
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all EU rights applying to packages; Jay & Kay Coach Tours will be fully responsible for the proper performance of their package as a whole. Additionally, as required by law, Jay & Kay Coach Tours have protection in place to refund your payments and where transport is is included in the package, to ensure your repatriation in the event that they become insolvent. Jay & Kay Coach Tours are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the members insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 020 7240 3131 to confirm current membership. Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays. Details of the Package Travel and Linked Travel Arrangements Regulations2018 can be found at www.legistration.gov.uk/ukdsi/2018/9780111168479/contents.
VAT REGISTRATION NUMBER 895 6822 62
Jay & Kay Coach Tours operate a door to door taxi pick up service on all tours of 2 days or more. This is calculated using official post codes as set out in the door-to-door section on the about us drop down tab of this website. You are picked up from your home and taken to the awaiting coach, the coach goes directly onto the holiday, without any more pick up points, once all the passengers have arrived at the coach. And upon return from your holiday, cabs/minibus take you from the coach back to your home. Persons booking holidays outside this area, will get a taxi pick up at a small extra charge per person, as stipulated on the door-to-door section of this website, which will be arranged at the time of booking.
When making a booking with Jay & Kay Coach Tours, upon paying a deposit or any monies due, you and all other persons paid for, agree to abide by the Jay & Kay terms and conditions. A deposit of £50 per person per tour, plus insurance (if required) must be paid within seven days of booking. If you have your own insurance, or wish to travel without any, you will be asked to complete a disclaimer form. Balances are due 6 weeks before departure date. We do not contact you for the balance.
Due to local weather conditions or events, your itinerary may be slightly changed, no refunds will be given unless included “pre paid” events are part of the itinerary that are cancelled. If you do not wish to take part in any or all of the itineraries included in the tour, no refunds will be given. Please note that this brochure/website is published some months before commencement of your holiday. Therefore, itineraries are a guide only and published excursions, days and dates may alter without notice.
IF WE CANCEL YOUR TOUR
It is necessary for a minimum number of passengers to be carried to operate a tour, therefore we would offer you an alternative tour, or a full refund if we cancel a tour. Occasionally we may reduce the price of a tour and it is at the discretion of Jay & Kay Coach Tours if refunds are applicable.
IF YOU CHANGE YOUR BOOKING
If you wish to amend or change your booking with us, a charge of £20 per booking will be made to cover administration costs. This is only possible up until the balance due date, after this date it will be treated as a cancellation and charges will apply as per our cancellation scale.
IF WE CHANGE YOUR BOOKING
This brochure was put together some months before publication, and, in the unlikely event we have to change a hotel or holiday dates, You may decide to:
1. CONTINUE WITH THE AMENDED HOLIDAY
2. ACCEPT AN ALTERNATIVE HOLIDAY WE MAY OFFER
3. CANCEL YOUR BOOKING WITH FULL REFUND
We operate a strict no smoking policy on board our coaches which includes E Cigarettes and Vapourisers. Frequent stops are planned on all our itineraries so as not to inconvenience even the heaviest of smokers.
We ask you to limit your case to one medium size case per person, so as not to cause problems with porterage, cab boot space and total permitted weight on the coach.
DUE TO THE LIMITED AMOUNT OF LUGGAGE SPACE IN EACH COACH, COUPLED WITH EU REGULATIONS ON WEIGHT, WE RESERVE THE RIGHT TO REFUSE CARRIAGE FOR BAGGAGE WE DEEM OVERSIZED. THE MAXIMUM SIZE CASE WE WILL CARRY IS 66CM (26″) LONG BY 51CM (20″) HIGH WITH A MAXIMUM WEIGHT OF 20KGS. YOUR BAGGAGE MAY BE LEFT BEHIND IF YOU EXCEED THESE LIMITS.
Requests for particular seats can be made at the time of booking, though it is on a first come first served basis. We do not move any seats once booked.
Due to operating circumstances in some instances it is necessary for us to hire in vehicles that do not sport our liveries and have different seating arrangements. Therefore we offer no guarantees that your seat position will not alter. Seating configurations may differ in vehicles and the position of your actual seat number may change from your original allocated seat position.
We are not responsible for any items left unattended on the racks or seating area of the coach. You may not at any time bring pets, or play your own cassettes, radios or CD’s on the coach.
We aim to provide you with the best holiday possible, but should any problem occur, you MUST inform your driver/courier or hotel manager/owner immediately, so we can resolve the problem without delay.
As we carry around 16,000 passengers each year, occasionally things will not always go quite as expected. If something is not right at your hotel, this MUST be reported to the hotel staff at the time. If in the unlikely event your issue is not dealt with, you MUST report it to your driver/Jay & Kay representative. We as a company forward all complaints to the hotel concerned, but they cannot respond if they are unaware of any issues that have not been reported. Jay & Kay Coach Tours are therefore unable to investigate your complaint fully unless all parties were notified at the time of your holiday. Upon return any complaints that need to be addressed, must be sent to us in writing WITHIN 7 DAYS. After this time no correspondence will be entered into.
Jay & Kay Coach Tours reserve the unconditional right to refuse a booking or terminate a passengers holiday or day excursion in the event of unreasonable conduct, which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or any third party. If your holiday is terminated for the reasons outlined, our responsibility for your holiday ceases at that point. Full cancellation charges will apply and Jay & Kay Coach Tours will be under no obligation whatsoever for any refund, compensation or loss you may incur.
No refunds will be given in circumstances such as breakdowns, traffic delays and extreme weather conditions that may delay or curtail excursions and approximate arrival times. All excursions are subject to alteration under such circumstances.
| Prior to 42 days before departure | Deposit Only |
| 29 to 42 days before departure | 30% of holiday cost* |
| 15 to 28 days before departure | 45% of holiday cost* |
| 8 to 14 days before departure | 80% of holiday cost |
| 1 to 7 days before departure | 100% of holiday cost |
| Departure date or after | 100% of holiday cost |
(* or deposit, whichever is greater)
Although every effort is made to ensure that all details are correct at the time of publication, we cannot be held responsible for any errors in this brochure or alterations made by third parties, to holidays subsequently.